Privacy Policy – The Therapy Suite Lanarkshire Ltd
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Privacy Policy
The Therapy Suite Lanarkshire Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in line with UK data protection law, including the UK GDPR and Data Protection Act 2018.
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This policy explains how we collect, use and store your information when you contact us or use our services.
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Who we are
The Therapy Suite Lanarkshire Ltd
18 Hamilton Road
Motherwell
ML1 1BB
Email: hello@thetherapysuitelanarkshire.com
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We act as a data controller for the information you provide through our website and enquiries.
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What information we collect
When you make an enquiry through our website or contact form, we may collect:
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Your name
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Email address
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Phone number
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Information about your enquiry or reason for seeking support
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Preferred therapist (if selected)
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We only collect the information necessary to respond to your enquiry.
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How we use your information
We use your information to:
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Respond to your enquiry
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Match you with a suitable therapist (if requested)
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Share your enquiry with your chosen or appropriate therapist
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Provide information about services you have requested
We do not use your data for marketing unless you have explicitly consented.
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How your information is shared
When you submit an enquiry:
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Your information is received and reviewed by the owner of The Therapy Suite Lanarkshire Ltd
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It is then shared with the therapist you have selected, or a suitable therapist if requested
Each therapist operates as an independent practitioner and will be responsible for their own handling of your data once they receive your enquiry.
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We only share the minimum necessary information to allow the therapist to contact you.
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Lawful basis for processing
We process your personal data under the following lawful bases:
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Legitimate interests – to respond to your enquiry and connect you with appropriate services
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Consent – where you choose to provide information and request contact from a therapist
Data storage and security
We take reasonable steps to protect your information, including:
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Secure email systems
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Password-protected devices
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Limiting access to authorised individuals only
Your data is only accessed by the owner of The Therapy Suite Lanarkshire Ltd and shared with the relevant therapist where appropriate.
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How long we keep your data
We will only keep your personal data for as long as necessary to respond to your enquiry.
If you do not engage with a therapist, your data will be securely deleted within a reasonable timeframe.
Therapists will have their own data retention policies once they receive your information.
Your rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Object to processing
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Restrict processing
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Withdraw consent at any time
To exercise these rights, please contact us at hello@thetherapysuitelanarkshire.com.
Third-party services
Our website may use third-party platforms (e.g. Wix, email providers) to collect and store data. These providers are responsible for maintaining their own data security compliance.
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
Contact
If you have any questions about this policy or your data, please contact:
Jordan Ray at The Therapy Suite Lanarkshire
hello@thetherapysuitelanarkshire.com